Refund policy

Return & Refund Policy – Zenvora

At Zenvora, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product received is damaged or defective.
  • The customer has received a wrong or incorrect product.

Returns will not be accepted for any other reason, including change of mind, product no longer required, personal preference, or simply not liking the product.

Eligible return requests must be raised within 7 days from the date of delivery.

The product must be returned in its original condition and packaging, along with all accessories, tags, manuals, and invoices (if applicable).

2. Non-Returnable Items

Returns are not accepted for:

  • Products that are not damaged, defective, or wrong.
  • Products damaged due to misuse, improper handling, or accidental damage by the customer.
  • Products with missing parts, accessories, or original packaging.
  • Personal care or hygiene products that have been opened or used.
  • Customized or personalized products.
  • Products marked as non-returnable on the product page.
  • Returns requested due to change of mind, personal preference, or any other reason unrelated to a damaged, defective, or wrong product.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package
  • Unboxing video (if available)

After verification, Zenvora will arrange a replacement or refund, as applicable.

4. Return Shipping

For an approved return due to a damaged, defective, or wrong product, Zenvora will arrange return shipping, subject to verification and approval.

5. Refund Process

Once the returned product is received and passes inspection:

  • Refunds will be processed within 5–7 business days.
  • Online payments will be refunded to the original payment method.
  • For Cash on Delivery (COD) orders, the refund will be processed to the customer’s bank account or UPI after the required details are provided.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. Customers may request a return only if the delivered product is damaged, defective, or wrong, subject to this policy.

7. Return Approval

All return requests are subject to verification and approval.

Zenvora reserves the right to reject any return request where the product is not damaged, defective, or incorrect, or where the return does not meet the conditions of this policy.

8. Contact Us

For any return, refund, or cancellation request, please contact us:

Email: zenvora01store.myshopify@gmail.com